Stop Letting Client Issues Fall Through the Cracks
When support lives in email, things get missed. Agiled puts every client request in one place — with status, priority, assignment, and a full conversation thread — so nothing goes unanswered.
Ticket Detail
The full story of every support request
Stop forwarding emails and losing context. See the entire conversation, internal notes, related account, and resolution timeline — all in one view.
Invoice PDF showing wrong tax rate
The invoice PDF export is showing the wrong tax rate. It should be 8.5% but it displays 10%. This is affecting all invoices created after March 1st.
Capabilities
Everything you need to keep clients happy
From first request to resolution — tools that help your team respond faster and stay organized.
Reference Tracking
Every ticket gets a unique reference number. Search, filter, and link to tickets by number — no more lost requests.
Threaded Replies
Reply to tickets with rich text. See the full conversation thread — who said what and when — without digging through email.
Priority & Status
Set priority (low, medium, high, urgent) and status (open, in progress, on hold, resolved, closed). Know what needs attention now.
Internal Notes
Add private notes that only your team can see. Discuss solutions internally before replying to the client.
Assignment & Ownership
Assign tickets to team members. See who owns what. Reassign in one click when workload shifts.
Tags & Custom Fields
Tag tickets by category, product, or region. Add custom fields to capture ticket-specific data.
Tasks & Follow-ups
Create tasks directly from a ticket. Track follow-up actions without leaving the ticket detail page.
Activity Timeline
Every status change, reply, note, and assignment is logged. See the complete lifecycle of any support request.
FAQ
Common questions about Tickets
Yes. Clients can submit tickets from their portal, and those tickets appear in your CRM with the contact and account pre-linked. They can also track status and reply from their portal.
You can assign any ticket to a team member from the ticket detail page or in bulk from the list view. The assignee sees the ticket in their queue and gets notified. You can reassign at any time.
Yes. Internal notes are visible only to your team. Use them to discuss the issue, share context, or coordinate before sending a client-facing reply.
Six built-in statuses: Open, Pending, In Progress, On Hold, Resolved, and Closed. Each status has its own color-coded badge for quick scanning.
Yes. Every ticket can be linked to a contact, account, project, or even a specific invoice. This gives you full context when responding — no need to ask the client for background information.
Yes. Tickets log their created, resolved, and closed timestamps. You can see how long a ticket was open and track resolution times across your team.
Yes. Select multiple tickets from the list view and apply bulk actions — change status, add tags, or reassign. Perfect for triaging a queue of new requests.
Ready to deliver better client support?
Track every client request with full context — right where your deals and projects live. Free 14-day trial — no credit card required.