At Agiled, we take the privacy of our users seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you use the Agiled platform and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you register for an account, we collect information such as:

Account Information — Your name, email address, company name, and password
Billing Information — Payment details processed securely through our payment providers (Stripe, PayPal)
Profile Information — Any additional details you add to your profile, such as phone number, address, or profile photo
Content — Data you create, upload, or store within the Service, including contacts, invoices, projects, documents, and files

Information Collected Automatically

When you use the Service, we automatically collect:

Usage Data — Pages visited, features used, actions taken, time spent, and general interaction patterns
Device Information — Browser type, operating system, device type, screen resolution, and language preferences
Log Data — IP address, access times, referring URLs, and error logs
Cookies and Similar Technologies — We use cookies and similar tracking technologies to maintain sessions, remember preferences, and improve our Service. See our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

Provide and maintain the Service — Operate your account, process transactions, and deliver features you request
Improve the Service — Analyze usage patterns to enhance functionality, fix bugs, and develop new features
Communicate with you — Send service announcements, security alerts, billing notifications, and respond to your inquiries
Provide customer support — Diagnose problems, respond to requests, and improve the support experience
Ensure security — Detect, prevent, and address fraud, abuse, and technical issues
Comply with legal obligations — Meet regulatory, legal, and compliance requirements

We do not sell your personal information to third parties.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers — With trusted third-party companies that help us operate the Service (hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data.
Legal Requirements — When required by law, subpoena, court order, or other legal process
Business Transfers — In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
With Your Consent — When you have given us explicit permission to share your data
Aggregated Data — We may share anonymized, aggregated data that cannot identify you for benchmarking and reporting purposes

Data Storage and Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data centers with physical security measures
Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account cancellation:

Account data is retained for 14 days during which it can be restored upon request
After 14 days, data is permanently deleted from our active systems
Residual copies may exist in backup systems for a limited period and are deleted in the normal course of backup rotation
We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance)

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you
Correction — Request that we correct inaccurate or incomplete data
Deletion — Request that we delete your personal data
Portability — Request your data in a structured, machine-readable format
Objection — Object to processing of your data in certain circumstances
Restriction — Request that we limit how we process your data

To exercise any of these rights, please contact us at privacy@agiled.app.

International Data Transfers

Agiled is based in the United States. If you are located outside the US, your information will be transferred to and processed in the United States. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, please refer to our GDPR page and Data Processing Agreement for additional information about the safeguards we have in place.

Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to remove that information.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@agiled.app
Address: Agiled, ZTABS LLC, Massachusetts, United States