Agiled vs WORKetc: Complete Comparison (2026)

WORKetc costs 9x more than Agiled for a 10-person team and ships fewer features. WORKetc is a legacy all-in-one platform (founded 2009, Sydney, Australia) combining CRM, projects, billing, and help desk for small businesses. Agiled is a modern platform with CRM, proposals, contracts, invoicing, project management, HR, payroll, and AI agents built for service businesses and agencies.

WORKetc combines CRM with sales pipelines and forecasting, project management with Gantt charts and dependencies, billing with quotes and invoicing, a help desk with SLA tracking and knowledge base, a customer portal, time tracking, document management, and workflow automation. The Starter plan costs $78/month for 2 users. The Team plan costs $195/month for 3 users ($49/user for additional seats). The Foundations plan is $395/month for 5 users ($59/user extra). Trusted by 1,200+ businesses. Capterra rating: 4.6/5 across 85 reviews. The G2 profile has not been actively managed for over a year.

Agiled covers the full business lifecycle: CRM with pipeline management, proposals, contracts, invoicing, project management with Kanban and Gantt, time tracking, scheduling, client portals, HR, payroll, expense tracking, and AI agents. Free plan for 1 user. Paid plans start at $30/month for 3 users.

Quick comparison (TLDR)

WORKetc's genuine differentiator is the built-in help desk with SLA metrics, ticket prioritization, and knowledge base. Most business management platforms do not include ticketed support. The contractor portal for external collaborator access is another unique feature. Workflow automation converts quotes to projects and triggers emails. The open REST API enables custom integrations.

The platform shows its age. The UI looks and feels like early-2010s software according to multiple G2 and Capterra reviewers. There is no proposal builder (only basic quotes). No contracts or e-signatures. No AI capabilities. No HR, payroll, or expense tracking. No dedicated appointment scheduling. The Starter plan ($78/month) lacks the customer portal, QuickBooks/Xero integrations, and priority support, forcing most teams to the Team plan at $195/month. A 10-person team on Team costs approximately $538/month for fewer features than Agiled at $60/month.

Agiled includes CRM, proposals with AI, contracts, invoicing, Gantt charts, time tracking, scheduling, client portal, HR, payroll, expense tracking, and AI agents at $30-120/month. No help desk with SLA tracking. No contractor portal. More modern UI and faster release cadence.

The bottom line: WORKetc is a stable choice for existing customers where switching costs are real. For new purchases in 2026, Agiled provides more features at roughly one-ninth the price with a modern interface and AI capabilities.

Key differences at a glance

Category	Agiled	WORKetc
Starting price	$0 (free) / $30/mo (3 users)	$78/mo (2 users)
10-user cost	$60/month	~$538/month
Help desk with SLA	Not available	All plans
Proposals/contracts	AI-assisted proposals + e-signatures	Basic quotes only
HR/payroll	Included	Not available
AI features	AI agents for proposals, email, reports	None
Expense tracking	Full expense management	Basic billing integration
Customer portal	All paid plans	Team+ ($195/mo)
Contractor portal	Not available	Included
Scheduling	Appointment scheduling included	Not available
Review ratings	Growing platform	Capterra 4.6/5 (85 reviews)

CRM and sales

WORKetc has a mature CRM refined over 15+ years: contact management with custom fields, visual sales pipelines, probability-based forecasting, lead capture via web forms and email imports, automatic lead assignment, and opportunity management. Sales forecasting based on pipeline probability is a feature many newer tools lack.

Agiled provides a modern CRM with contacts, companies, unlimited deal pipelines, revenue tracking, forecasting, activity timeline, email integration, pipeline automation, and reporting. Deals convert to projects. Proposals link to deals.

Verdict: Both offer solid CRM. WORKetc has mature probability-based forecasting. Agiled has pipeline automation, unlimited pipelines, and proposal-to-deal linking that closes the quote-to-cash loop faster.

Project management

WORKetc offers task management, Gantt charts with dependencies, time tracking (actual vs. estimated), recurring project templates, and project-to-billing linkage. File sharing and team discussions are built into projects.

Agiled offers Kanban, Gantt with dependencies, milestones, list and calendar views, workflow automation, CRM deal-to-project conversion, time-to-invoice flow, subtasks, checklists, and custom fields.

Verdict: Comparable core PM. Agiled offers more views (Kanban, calendar) and workflow automation. WORKetc offers recurring templates and deeper billing linkage.

Help desk and support

WORKetc includes a built-in help desk with ticket prioritization, case history tracking, SLA metrics (response and resolution targets), a knowledge base with help guides, custom fields for tickets, and email support integration. Tickets link to contacts and projects. This is a genuine differentiator. Teams providing ongoing client support (managed services, SaaS support) benefit from having tickets in the same tool as CRM and billing.

Agiled has a client portal that allows communication, file sharing, and project visibility, but no support tickets, SLA tracking, or knowledge base. Teams needing help desk must use Zendesk, Freshdesk, or similar.

Verdict: WORKetc wins on support capabilities. If help desk with SLA tracking is critical, WORKetc is one of the few all-in-one tools that includes it. For teams with moderate support volume (under 500 tickets/month), WORKetc's built-in help desk may be sufficient. For high-volume or complex support operations, a dedicated tool like Zendesk plus Agiled is likely preferable.

Invoicing and billing

WORKetc includes professional quotes and estimates, invoice creation, payment tracking, overdue billing tracking, product catalog, timesheet integration, and online payment acceptance. Expenses integrate with billing.

Agiled includes multi-currency invoicing, recurring billing, payment schedules, time-to-invoice conversion, expense-to-invoice linking, and integration with CRM deals and proposals.

Verdict: Agiled offers more invoicing features (recurring, multi-currency, proposal integration). WORKetc connects billing to its help desk and projects.

Proposals, contracts, and client portal

WORKetc has basic quotes only. No proposal builder, no contracts, no e-signatures. The customer portal is available on Team plan ($195/month) and above. Starter plan users ($78/month) get no portal access.

Agiled includes AI-assisted proposals, contracts with e-signatures, and a branded client portal on all paid plans starting at $30/month.

Verdict: Agiled provides comprehensive client-facing tools at a fraction of the cost. WORKetc's quotes are basic, and the portal is gated behind plans that cost 6.5x more than Agiled's entry tier.

HR, payroll, and expense tracking

WORKetc has no HR module, no payroll, no attendance tracking, no leave management, and no dedicated expense tracking.

Agiled includes HR with employee management, attendance, leave tracking, payroll processing, and expense tracking with categories and project linking.

Verdict: Agiled covers all operational features. WORKetc users need separate tools (Gusto, Rippling, ADP) for HR/payroll, adding $40-150/month depending on team size.

Workflow automation and AI

WORKetc offers custom automations, cross-department workflows, automatic task assignment, quote-to-project conversion, and automated email triggers. No AI capabilities of any kind.

Agiled offers event-based triggers across CRM, projects, and invoicing, plus AI agents for proposal drafting, email writing, and report generation.

Verdict: Both offer workflow automation. Agiled adds AI that accelerates proposal creation and reporting. WORKetc's cross-department workflows linking help desk to projects add a support dimension, but the lack of AI is a growing gap as competitors ship AI features quarterly.

Pricing comparison

Feature	Agiled	WORKetc
Free plan	1 user, CRM, projects	14-day trial only
2 users	$30/month	$78/month (Starter)
3 users	$30/month	$195/month (Team)
5 users	$30/month	$395/month (Foundations)
10 users	$60/month	~$538/month
20 users	$120/month	~$1,398/month
CRM	All paid plans	All plans
Gantt charts	All paid plans	All plans
Invoicing	All paid plans	All plans
Help desk	Not available	All plans
Customer portal	All paid plans	Team+ ($195/month)
Proposals/contracts	All paid plans	Not available
HR/payroll	Included	Not available
AI	Included	Not available
QuickBooks/Xero	Included	Team+ only

Total cost comparison (base subscription only)

Team size	WORKetc	Agiled	Multiplier
2 users	$78/month	$30/month	2.6x
3 users	$195/month	$30/month	6.5x
5 users	$395/month	$30/month	13.2x
10 users	$538/month	$60/month	9x
20 users	$1,398/month	$120/month	11.7x

Annual cost at 10 users: WORKetc runs ~$6,456/year vs. Agiled at ~$720/year. The $5,736 annual savings with Agiled could fund an additional part-time hire.

Total cost of ownership (including supplementary tools)

Comparing platforms requires looking beyond base subscription fees. WORKetc lacks proposals, contracts, HR, payroll, and scheduling natively, forcing teams to buy separate tools.

5-person team

Cost component	WORKetc	Agiled
Base platform	$395/month (Foundations, 5 users)	$30/month
Proposals/contracts (PandaDoc)	~$35/month	Included
HR/payroll (Gusto)	~$40/month	Included
Scheduling (Calendly)	~$15/month	Included
Total	~$485/month	$30/month

10-person team

Cost component	WORKetc	Agiled
Base platform	$538/month	$60/month
Proposals/contracts	~$35/month	Included
HR/payroll	~$80/month	Included
Scheduling	~$25/month	Included
Total	~$678/month	$60/month

20-person team

Cost component	WORKetc	Agiled
Base platform	~$1,398/month	$120/month
Proposals/contracts	~$50/month	Included
HR/payroll	~$150/month	Included
Scheduling	~$40/month	Included
Total	~$1,638/month	$120/month

At 20 people, WORKetc costs 13.6x more than Agiled when accounting for supplementary tools. The gap widens as team size grows because WORKetc charges per-seat while Agiled uses flat plan pricing.

Security and compliance

WORKetc provides data encryption in transit and at rest, role-based access control, and standard security practices. The platform's 15+ year track record provides operational stability. Specific certifications (SOC 2, ISO 27001) are not prominently advertised on their website. Data residency and GDPR compliance depend on configuration.

Agiled provides data encryption, role-based access, two-factor authentication (2FA), and a secure client portal. Standard data protection practices for SaaS applications.

Verdict: Comparable security posture. Neither platform prominently advertises enterprise certifications. For regulated industries, request SOC 2 or ISO 27001 documentation from each vendor before committing.

Integration ecosystem

WORKetc has an open REST API for custom development, Zapier connectivity (hundreds of apps), Google Workspace, QuickBooks Online, Xero, Microsoft Outlook, Dropbox Business, Google Drive, Box, and Evernote Teams. Premium integrations (QuickBooks, Xero) are gated behind the Team plan ($195/month). The Starter plan has limited integration options. Webhooks support event-driven workflows.

Agiled integrates natively with payment gateways (Stripe, PayPal), email providers, calendar services (Google, Outlook), Zoom, Slack, QuickBooks, and Zapier. The all-in-one approach means fewer external integrations are necessary. API access is included on paid plans.

Verdict: WORKetc has a strong API for custom development but gates premium integrations behind higher tiers. Agiled's broader native feature set reduces integration dependency and includes API access at lower price points. A key gotcha: WORKetc Starter plan users cannot connect QuickBooks or Xero, which are essential for most service businesses.

Onboarding and learning curve

WORKetc's breadth (CRM, PM, billing, help desk) requires significant setup time. Expect 2-4 weeks for full configuration. Capterra reviewers describe the UI as "clunky" and note that adjustments to projects and support cases are not as easy as expected. The Foundations plan ($395/month) emphasizes structured onboarding, suggesting the platform works best with guided setup. Priority support and training are gated behind Team+ plans.

Agiled uses a contemporary UI with familiar patterns (Kanban boards, sidebar navigation, card-based layouts). Gradual feature discovery through module structure: start with CRM, add projects, then HR as needed. Free plan allows evaluation without commitment. Setup time typically 1-2 weeks for core workflows.

Verdict: Agiled is easier to adopt for teams familiar with modern SaaS tools. Budget 50-100% more setup time for WORKetc vs. Agiled due to the legacy interface and breadth.

Mobile experience

WORKetc does offer iOS and Android mobile apps, contrary to some older reviews that claimed otherwise. Users report the mobile experience is functional for CRM lookups, time entry, and basic project updates. However, Capterra reviewers note the Android app in particular needs improvement, and the mobile UI reflects the same dated design as the desktop version.

Agiled provides a responsive web experience optimized for mobile browsers. The interface adapts to smaller screens for CRM, project views, and invoicing. No dedicated native app is prominently advertised.

Verdict: WORKetc has dedicated mobile apps (an advantage) but with a dated interface. Agiled's responsive web design provides a more modern mobile browsing experience. If native mobile apps are critical for your field team, test both platforms on your actual devices before committing.

Reporting and analytics

WORKetc is strongest in help desk and sales reporting: pipeline forecasting with probability weighting, sales reports, help desk SLA metrics, ticket volume, resolution time, and knowledge base usage. Project and billing reports exist but are less emphasized.

Agiled provides business-wide dashboards: CRM pipeline analytics, revenue forecasting, project progress, time-to-invoice reports, expense summaries, and AI-generated report assistance. Reporting spans CRM, projects, invoicing, and HR. Export to CSV/PDF. AI can summarize data and suggest insights.

Verdict: WORKetc wins on help desk and support analytics. Agiled wins on breadth (CRM, projects, invoicing, HR, expenses) and AI-assisted reporting. For most service businesses, the breadth of Agiled's reporting outweighs WORKetc's help desk depth unless support metrics are mission-critical.

User reviews and common complaints

WORKetc

Capterra: 4.6/5 (85 reviews). G2: 53 reviews, profile not actively managed for 1+ year. Software Advice: 4.6/5.

What users praise:

• All-in-one approach eliminates tool switching across CRM, PM, billing, and help desk
• CRM-to-project-to-invoice flow saves hours weekly
• 15+ years of platform stability and uptime
• Help desk integration with billing and projects is unique

Common complaints from verified reviews:

• "The interface looks like it's from 2012. Our team finds it frustrating." (G2)
• "Clunkiness and time consuming way of tracking time for projects and generating invoices." (Capterra)
• "Product development appears slow and often behind schedule." (Capterra)
• "Starter plan is a trap. No portal, no QuickBooks, no priority support. You're forced to Team." (Software Advice)
• "At $538/month for 10 people, we're paying enterprise prices for SMB features." (Software Advice)
• "Onboarding took a month. The UI has so many nested menus." (G2)

Agiled

What users praise:

• AI-powered proposals reduce creation time from hours to minutes
• HR and payroll in the same tool as projects and CRM
• Pricing is significantly lower than legacy alternatives

Common complaints:

• No help desk; teams needing ticketed support use Zendesk separately
• Some newer features are still being refined

Who should NOT choose WORKetc

• Teams making a new platform decision in 2026. WORKetc's UI, feature set, and pricing have not kept pace with modern alternatives. The G2 product profile has not been actively managed for over a year, which signals reduced market investment.
• Budget-conscious teams of 3+ people. At $195/month for just 3 users (Team plan), WORKetc costs 6.5x more than Agiled for the same team size. Starter at $78/month for 2 users gates critical features like the customer portal and QuickBooks/Xero.
• Agencies that need proposals and contracts. WORKetc has basic quotes only. No interactive proposals, no AI drafting, no contracts, no e-signatures. You would need PandaDoc or DocuSign separately.
• Businesses with employees needing HR/payroll. WORKetc has zero HR features. Separate Gusto/Rippling subscriptions add $40-150/month.
• Teams that want AI capabilities. WORKetc has no AI features and shows no public roadmap for adding them.
• Mobile-first teams. The mobile apps exist but reflect the same dated design. Teams used to modern mobile SaaS will find the experience frustrating.

Who should NOT choose Agiled

• Teams that need integrated help desk with SLA tracking. Agiled has no ticketed support system, no SLA metrics, and no knowledge base. If support ticket management integrated with CRM and billing is a hard requirement, WORKetc or a dedicated tool like Zendesk is necessary.
• Companies with heavy contractor collaboration needs. WORKetc's contractor portal gives external workers secure access to specific projects and tasks. Agiled does not have a dedicated contractor portal; external collaborators use the client portal or shared project access.
• Managed services providers with 500+ support tickets/month. WORKetc's native help desk with SLA reporting and ticket-to-billing linkage may justify the premium for high-volume support teams.
• Teams deeply invested in WORKetc workflows. If you have years of CRM data, custom automations, and trained staff in WORKetc, switching costs are real. Evaluate whether the savings justify the migration effort.
• Organizations requiring WORKetc's specific API integrations. If custom API workflows are core to your operations and have been built over years, rebuilding them on a new platform has engineering cost.

Decision matrix

Scenario	Choose WORKetc	Choose Agiled
Integrated help desk with SLA tracking	Yes	No
Already using WORKetc (high switching cost)	Yes	No
Contractor portal for external collaborators	Yes	No
Proposals, contracts, and e-signatures	No	Yes
HR, payroll, and attendance	No	Yes
Budget is a primary constraint (3+ users)	No	Yes
AI for proposals and automation	No	Yes
Appointment scheduling	No	Yes
Modern UI and ongoing feature releases	No	Yes
QuickBooks/Xero on entry-tier plans	No	Yes

FAQ

Is WORKetc still actively developed?

WORKetc continues to operate and serve its 1,200+ customer base. However, Capterra reviewers note that "product development appears slow and often behind schedule." The G2 product profile has not been actively managed for over a year. The platform has not added AI, proposals, contracts, or HR features. Agiled ships new features (AI agents, workflow automation, UI improvements) on a regular cadence.

Does WORKetc have a free plan?

No. WORKetc offers a 14-day free trial only. The cheapest plan is $78/month for 2 users (Starter), but it lacks the customer portal, QuickBooks/Xero, and priority support. Agiled offers a permanent free plan for 1 user with CRM and projects included.

Does WORKetc have AI features?

No. WORKetc does not include any AI capabilities. There is no public roadmap indicating AI is planned. Agiled includes AI agents for proposal drafting, email writing, and report generation.

Does WORKetc have proposals and contracts?

WORKetc has basic quotes and estimates but no dedicated proposal builder, no interactive proposals, no contracts, and no e-signatures. Agiled includes AI-assisted proposals and contracts with e-signatures on all paid plans.

Why is WORKetc so expensive compared to Agiled?

WORKetc's pricing reflects its positioning as an established enterprise-lite tool from 2009. At $78-395/month base pricing with $49-59/user for additional seats, a 10-person team costs ~$538/month. Agiled provides more features (proposals, contracts, HR, AI, scheduling) at $60/month for the same team size. The 9x price gap exists because WORKetc uses high per-seat pricing while Agiled uses flat plan pricing.

Does WORKetc have mobile apps?

Yes. WORKetc offers iOS and Android apps for CRM, time tracking, and project access on the go. However, user reviews indicate the Android app needs improvement, and the mobile interface reflects the same dated design as the desktop version. Agiled provides a responsive web experience optimized for mobile browsers.

What is the total cost for a 20-person team?

WORKetc Foundations ($395/month for 5 users) plus 15 additional seats at $59/user costs ~$1,398/month for the base platform alone. Adding proposals, HR, and scheduling tools brings the total to ~$1,638/month. Agiled's top plan for 20 users costs $120/month with all features included. That is a 13.6x difference.

Can I migrate from WORKetc to Agiled?

Yes. Agiled supports importing contacts, companies, and data via CSV. Migration effort depends on data volume and custom workflows. Most teams complete migration within 1-2 weeks using CSV export from WORKetc. CRM contacts, company records, and project structures transfer. Custom automations need to be rebuilt.

Does WORKetc's Starter plan include the customer portal?

No. The customer portal is only available on the Team plan ($195/month) and above. The Starter plan at $78/month also lacks QuickBooks/Xero integrations and priority support. Agiled includes the client portal on all paid plans starting at $30/month.

How does WORKetc's help desk compare to Zendesk?

WORKetc's help desk is integrated: tickets link to contacts, projects, and billing within one platform. Zendesk offers more advanced features (AI routing, macros, omnichannel support, automation rules). For teams with moderate support volume (under 500 tickets/month), WORKetc's built-in help desk may suffice. For high-volume or complex support operations, Zendesk plus Agiled may be preferable.

What supplementary tools do WORKetc users typically need?

Proposals and contracts (PandaDoc, DocuSign), HR and payroll (Gusto, Rippling), appointment scheduling (Calendly), and sometimes advanced expense tracking. These add $90-240/month depending on team size. Agiled includes all of these natively, eliminating 3-5 separate subscriptions and the integration overhead.

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