13 Best Freshsales Alternatives in 2026

Freshsales Growth costs $9/user/month; Pro costs $39/user/month (billed annually). Free plan caps at 3 users with no AI, no workflows, no sequences. AI scoring, multiple pipelines, and sales sequences require Pro. Marketing needs a separate product (Freshsales Suite). No project management, invoicing, or client portal on any plan. Top alternative: Agiled (free tier, CRM + invoicing + PM + AI included).

Freshsales (Freshworks CRM) is an AI-powered sales CRM with built-in phone, email, and chat. Freddy AI handles lead scoring, deal insights, and next-best-action suggestions, while Kanban pipelines and sales sequences keep reps moving through their workflow. Plans start at Free (3 users, no AI), Growth at $9/user/month, Pro at $39/user/month, and Enterprise at $59/user/month, all billed annually .

But the pricing model undercuts the promise. The 4x price jump from Growth ($9) to Pro ($39) is the steepest in the CRM category. Growth locks out AI lead scoring, sales sequences, multiple pipelines, and custom reports. The free plan caps at 3 users and 1,000 contacts with no workflows, no AI, and no sequences. Add-on costs stack: AI bot sessions at $100 per 1,000, CPQ at $19/user/month beyond the first license, and workflow packs at $5-10/month . Marketing automation requires a separate Freshsales Suite product with its own pricing tiers. And beyond sales CRM, there is no project management, no invoicing, no proposals or contracts, and no client portal on any plan. If you need more than a sales pipeline, these 13 Freshsales alternatives cover broader ground in 2026.

Quick decision guide:

If You Need	Best Pick	Starting Price
Everything in one platform	Agiled	Free
Free CRM with unlimited users	HubSpot	Free
Agency CRM + client portal	AgencyPro	$99/mo
Visual pipeline management	Pipedrive	$14/user/mo
Budget CRM with AI	Zoho CRM	Free
Enterprise customization	Salesforce	$25/user/mo
Modern startup CRM	Attio	Free
Inside sales with dialers	Close	$49/mo

Why Teams Switch From Freshsales

Freshsales works well for sales teams that want built-in phone, email, and chat inside a CRM pipeline. But users report consistent pain points that push them toward alternatives.

• The Growth-to-Pro price jump is 4x with no middle option. Freshsales Growth costs $9/user/month. The next tier, Pro, costs $39/user/month. That is the steepest jump in the mid-market CRM category. AI lead scoring, sales sequences, multiple pipelines, territory management, and custom reports are all locked behind the Pro wall. A 10-person team upgrading from Growth to Pro goes from $90/month to $390/month overnight .
• Free plan is functionally a demo. Capped at 3 users with no AI, no workflows, no sales sequences, no custom fields, and a 1,000-contact limit. Teams outgrow it within weeks. Compare this to HubSpot's free plan with unlimited users and 1,000,000 contacts, or Zoho CRM's free tier with 5,000 records .
• Add-on costs inflate real spend 15-30% above listed price. AI bot sessions cost $100 per 1,000 after the initial 500 included with paid plans. CPQ costs $19/user/month beyond the 1 free license. Additional workflow packs run $5-10/month. Phone credits are usage-based. A Capterra reviewer noted: "It works well and looks great, but the pricing and support let it down" {{SOURCE NEEDED: Capterra Freshsales review, November 2025}}.
• Marketing requires a separate product. Freshsales is a sales CRM. For email campaigns, landing pages, marketing automation, and journey builders, you need Freshsales Suite or Freshmarketer, each with its own pricing structure. This is not an add-on toggle; it is a separate product purchase .
• Storage is thin on lower plans. Growth plan provides 2 GB per user. Pro provides 5 GB per user. Teams handling attachments, proposals, and media files exhaust this quickly, especially in industries like real estate, agencies, or consulting .
• Integration count is the thinnest in its class. Freshsales offers approximately 30 native integrations through the Freshworks Marketplace for its CRM product, compared to Pipedrive's 400+ and HubSpot's 1,500+. While the broader Freshworks ecosystem has more apps, Freshsales-specific connectors are limited {{SOURCE NEEDED: Freshsales marketplace app count vs Pipedrive and HubSpot}}.
• Custom reporting is basic compared to competitors. Custom report builder lacks the depth of HubSpot or Salesforce for pipeline analysis, win/loss attribution, and multi-touch reporting. Sales leaders needing sophisticated analytics will hit the ceiling {{SOURCE NEEDED: G2 reviews on Freshsales reporting limitations}}.
• No project management or delivery tools. Once a deal closes, there is no way to manage the project, track milestones, or hand off deliverables within Freshsales. You need a separate tool for post-sale execution.
• No invoicing, proposals, contracts, or client portal. No estimates, invoices, expense tracking, payment collection, document signing, proposal templates, or client-facing portal. Service businesses need entirely separate tools for the business side of client work.

1. Agiled: Best All-in-One Freshsales Alternative

Agiled is the strongest Freshsales alternative for teams that need more than a sales CRM. Where Freshsales stops at pipeline management and communication channels, Agiled delivers native CRM, invoicing, project management, proposals and contracts, client portals, time tracking, HR, scheduling, and AI agents, all built in and included in the base price.

The core difference is architectural. Freshsales is a sales CRM. It handles the pipeline well, but the moment a deal closes, you leave the platform. You open a project management tool to deliver the work, switch to an invoicing tool to bill for it, and find a document tool for contracts. Agiled eliminates that fragmentation. A lead enters through CRM, receives a proposal from Documents, signs a contract with e-signatures, becomes an active project in Projects, logs time against it, and gets invoiced through Finance, all in one workspace. The built-in client portal gives clients a branded space to view project progress, approve deliverables, and pay invoices.

The pricing gap is equally clear. Freshsales Pro at $39/user/month gives you a sales CRM with AI scoring but no project management, no invoicing, and no client portal. A 10-person team pays $390/month for CRM alone, then adds a project tool ($100-150/month), an invoicing tool ($50-170/month), and a document tool ($50-100/month). Agiled covers all of this plus HR, scheduling, and AI agents with a free tier to get started and paid plans that include every feature without per-module charges.

What sets Agiled apart from Freshsales:

• Full CRM with visual pipelines, contact management, deal tracking, activity timelines, custom fields, and lead scoring via CRM
• Invoicing and finance with estimates, recurring billing, expense tracking, online payments, and financial reports
• Project management with Kanban boards, Gantt charts, task dependencies, milestones, and project templates via Projects
• Time tracking built in, converting tracked hours into billable invoices automatically
• Proposals and contracts with e-signatures, reusable templates, and approval workflows
• Client portal where clients view project progress, approve deliverables, and make payments
• HR and payroll including employee management, attendance, leave tracking, and org charts
• Scheduling with appointment booking pages, availability rules, and calendar sync
• Workflow automation with visual builder, triggers, conditions, and actions across CRM, projects, and finance
• AI agents for drafting proposals, emails, project scopes, and reports, included in the base price
• No add-on pricing model. Every feature is included in the plan. No per-feature charges, no bot session packs, no CPQ surcharges

Pricing: Free plan available. Pro plans start at $7.99/user/month .

Why choose Agiled over Freshsales: You get the CRM and pipeline features Freshsales is known for, plus project delivery, invoicing, proposals, contracts, a client portal, and HR. Instead of paying Freshsales $39/user/month for CRM alone then buying three more subscriptions, Agiled covers the full business lifecycle at a predictable price.

Start Free With Agiled

2. HubSpot CRM: Best Free CRM

HubSpot is the most popular free CRM on the market. Its free tier includes unlimited users, up to 1,000,000 contacts, deal tracking, email tracking, and basic reporting. For teams that find Freshsales's 3-user free plan too restrictive, HubSpot is the strongest alternative for getting a full team onto a CRM without a per-seat paywall.

HubSpot's ecosystem scales through Marketing, Sales, Service, and Content hubs. The free CRM is genuinely usable for small teams, and the upgrade path is gradual. The trade-off: once you need automation, sequences, or custom reporting, pricing escalates sharply. Professional Hub starts around $890/month and Enterprise reaches $3,600/month .

Key features:

• Free CRM with unlimited users and up to 1,000,000 contacts
• Marketing, sales, service, and content hubs for expansion
• Email tracking with open and click notifications
• Deal pipelines with drag-and-drop management
• 1,500+ integrations via the app marketplace

Limitations: Marketing automation, sequences, and custom reporting require paid plans that escalate fast. Professional Hub starts around $890/month. No built-in project management, invoicing, or client portal. The free-to-paid jump is a different kind of sticker shock from Freshsales.

Pricing: Free CRM plan (unlimited users). Starter at $20/month. Professional at $890/month. Enterprise at $3,600/month .

3. AgencyPro: Best for Agency CRM and Client Management

AgencyPro combines CRM with a fully branded client portal, project management, and invoicing built specifically for agencies. Each client profile centralizes invoices, files, messages, and service subscriptions. Teams manage projects in list, Kanban, or queue views, track time per task, and generate invoices automatically through Stripe and PayPal.

Beyond standard CRM, AgencyPro offers credit-based and hourly service packages, design annotation for visual feedback, automated payment reminders, and documents including contracts, proposals, and quotes. Analytics dashboards track revenue concentration, team utilization, and client health across the agency.

Key features:

• CRM with centralized client profiles, history, and custom fields
• Fully branded client portal with custom domain
• Project management with list, Kanban, and queue views
• Automated invoicing with Stripe and PayPal
• Time tracking with billable hour conversion
• Documents: contracts, proposals, quotes, and wikis
• Design annotation and file proofing
• Analytics dashboards for revenue and team utilization

Limitations: Designed for agencies and service businesses, not a general-purpose CRM for SaaS or e-commerce. Starting at $99/month may exceed solo freelancer budgets. No built-in phone or email channels like Freshsales offers.

Pricing: Basic at $99/month (2 team seats). Pro at $199/month (5 seats). Plus at $399/month (10 seats). 14-day free trial .

4. Pipedrive: Best for Visual Pipelines

Pipedrive is a sales-first CRM designed around the visual deal pipeline. Its drag-and-drop interface and activity-based selling approach make it one of the cleanest Freshsales alternatives for teams that want focused pipeline management without the feature-gating that Freshsales applies between Growth and Pro tiers. Pipedrive includes multiple pipelines, custom fields, and email tracking starting from its lowest paid plan.

Key features:

• Visual drag-and-drop deal pipeline with customizable stages
• AI-powered sales assistant with deal recommendations
• Email integration with open and click tracking
• Smart contact data enrichment
• Revenue forecasting and custom sales reports
• 400+ native integrations, 13x more than Freshsales

Limitations: Purely a sales CRM. No marketing automation, invoicing, project management, or document tools. Add-ons for projects ($6.67/user/month), campaigns ($13.33/company/month), and web visitors ($41/company/month) stack up fast. No free plan .

Pricing: Essential at $14/user/month. Advanced at $29/user/month. Professional at $49/user/month. Power at $64/user/month. Enterprise at $99/user/month .

5. Zoho CRM: Best Budget CRM

Zoho CRM offers the best value-to-feature ratio in the CRM market at the sub-$25 price point. Its Zia AI assistant, workflow automation, multi-currency support, and territory management compete with platforms costing two to three times as much. Unlike Freshsales, Zoho CRM includes AI predictions on the Standard plan ($14/user/month), not just on the Pro tier .

Key features:

• Custom modules, fields, layouts, and validation rules
• Zia AI for predictions, anomaly detection, and lead scoring
• Blueprint process management for guided selling
• Multi-currency and territory management
• Integration with 55+ Zoho apps and 800+ third-party tools

Limitations: The interface feels dated compared to Freshsales and newer CRMs. Customer support on lower plans is slow. The full power of the Zoho ecosystem requires combining multiple products (CRM, Projects, Invoice, Books), each billed separately. Steep learning curve for new users.

Pricing: Free for up to 3 users (5,000 records). Standard at $14/user/month. Professional at $23/user/month. Enterprise at $40/user/month. Ultimate at $52/user/month .

6. Salesforce: Best for Enterprise

Salesforce is the most customizable and scalable CRM platform available. It is the default choice for enterprise organizations that need advanced configuration, deep integrations, and AI-powered analytics that go far beyond what Freshsales offers at any tier. Where Freshsales limits custom reports to Pro and above, Salesforce offers deep analytics from the Starter Suite.

Key features:

• Highly customizable with custom objects, fields, and workflows
• Einstein AI for predictions, lead scoring, and analytics
• AppExchange marketplace with thousands of integrations
• Advanced reporting and dashboard builder
• Territory management, CPQ, and revenue intelligence

Limitations: Expensive and complex. Implementation typically requires a dedicated admin or consultant. Starter Suite is accessible, but the real power requires Pro Suite ($100/user/month) or Enterprise ($175/user/month). Overkill for teams under 50 people. No built-in invoicing or project management.

Pricing: Starter Suite at $25/user/month. Pro Suite at $100/user/month. Enterprise at $175/user/month. Unlimited and Einstein tiers available at higher pricing .

7. Attio: Best for Modern Startups

Attio is a modern, data-driven CRM with automatic contact enrichment, relationship intelligence, and custom objects. It appeals to startups and tech-forward teams that want a clean, fast CRM experience without the legacy interface that both Freshsales and traditional CRMs carry. Attio's data model is more flexible than Freshsales, letting you build custom objects and relationships without predefined structures.

Key features:

• Automatic contact enrichment from email and calendar data
• Custom objects and flexible data model
• Relationship intelligence and interaction history
• Sequences and email automation
• Clean, modern interface with fast search

Limitations: A younger product with fewer integrations than Freshsales or established CRMs. No invoicing, project management, proposals, or client portal. Per-seat pricing at $29-59/month scales quickly for growing teams. Best for teams that need CRM and relationship data, not full business management.

Pricing: Free for up to 3 users. Plus at $29/user/month. Pro at $59/user/month. Enterprise pricing on request .

8. Monday CRM: Best Visual CRM

Monday CRM brings Monday.com's visual board interface to sales pipeline management. It is ideal for teams that already use Monday for project work and want CRM and project delivery in the same ecosystem. The visual automation builder is more intuitive than Freshsales's workflow setup, though CRM depth is shallower.

Key features:

• Customizable CRM boards with visual pipelines
• Automation recipes for follow-ups, assignments, and status changes
• Email tracking and activity logging
• Dashboards with real-time sales metrics
• Integration with Monday work management for project handoff

Limitations: Monday CRM is a separate product from Monday work management, so you may pay for both. Not a traditional CRM. Lacks the depth of Salesforce or Freshsales in contact segmentation and advanced reporting. No invoicing or proposals. Minimum 3-seat purchase required on all plans .

Pricing: Basic at $12/seat/month. Standard at $17/seat/month. Pro at $28/seat/month. Enterprise pricing on request .

9. Close: Best for Inside Sales

Close is purpose-built for inside sales teams that live on the phone. It includes a power dialer, predictive dialer, SMS, and email sequences all native to the CRM. Freshsales also offers built-in phone, but Close's calling features are deeper: call coaching with listen and whisper, predictive dialing for high-volume outreach, and automatic call logging with less manual input.

Key features:

• Built-in power dialer and predictive dialer
• SMS messaging and email sequences
• Call coaching with real-time listen and whisper
• Pipeline management with smart views
• Reporting on call and email activity

Limitations: Expensive for small teams. Startup starts at $49/month with limited features, and Professional at $299/month for the full toolkit. Focused exclusively on sales. No invoicing, project management, or client portal.

Pricing: Startup at $49/month. Professional at $299/month. Enterprise at $699/month .

10. Copper: Best for Google Workspace

Copper is a CRM built natively inside Google Workspace. It syncs contacts, emails, and calendar events from Gmail and Google Calendar automatically, making it the easiest CRM to adopt for Google-centric teams that find Freshsales too detached from their inbox.

Key features:

• CRM that lives inside Gmail with zero manual data entry
• Automatic contact and activity capture from Google Workspace
• Visual pipeline management with drag-and-drop deals
• Email tracking and templates within Gmail
• Google Sheets and Looker Studio integration for reporting

Limitations: Completely tied to Google Workspace. Not usable with Outlook or other email providers. No marketing automation, invoicing, or project management. Business tier at $99/user/month is expensive for what you get. No free plan.

Pricing: Starter at $9/user/month. Basic at $23/user/month. Professional at $59/user/month. Business at $99/user/month .

11. Capsule CRM: Best Simple CRM

Capsule is a straightforward CRM for teams that want contact management and pipeline tracking without complexity. It is easy to set up, clean to use, and affordable. For teams that find Freshsales more than they need and do not want to pay $39/user/month just for AI scoring, Capsule handles the basics reliably at a lower cost.

Key features:

• Contact and company management with custom fields
• Sales pipeline with deal tracking and milestones
• Task management and activity reminders
• Email integration with Gmail and Outlook
• Integrations with Xero, QuickBooks, Mailchimp, and 50+ apps

Limitations: Basic features compared to Freshsales. No AI scoring, limited automation, simpler reporting, and no custom objects. No marketing tools, invoicing, or client portal.

Pricing: Free for up to 2 users (250 contacts). Starter at $18/user/month. Growth at $36/user/month. Advanced at $54/user/month. Ultimate at $72/user/month .

12. Insightly: Best CRM Plus Project Management

Insightly bridges CRM and project delivery by letting you convert won deals into projects within the same platform. It is the best Freshsales alternative for teams that want deal-to-delivery continuity without switching tools but do not need the full business management suite that Agiled provides.

Key features:

• CRM with contact, lead, and opportunity management
• Project management with milestones, tasks, and pipelines
• Relationship linking to map connections between records
• Workflow automation with scheduled triggers
• AppConnect for integrations with 2,000+ apps

Limitations: The interface feels dated compared to modern CRMs. Customization options are limited on lower tiers. No invoicing, proposals, or client portal. Reporting can be difficult to configure without technical knowledge.

Pricing: Plus at $29/user/month. Professional at $49/user/month. Enterprise at $99/user/month .

13. SuiteDash: Best Flat-Rate CRM

SuiteDash is an all-in-one client management platform with brand customization as its standout feature. Unlike Freshsales's per-user pricing, SuiteDash charges flat monthly rates regardless of team size. Agencies and service providers can brand the entire platform, including login page, client portal, and emails, as their own.

Key features:

• CRM with contact management and deal tracking
• Fully branded client portal with custom domain
• Invoicing and subscription billing
• Project management with task boards and file sharing
• Onboarding workflows and intake forms

Limitations: The interface is complex and takes time to set up. Performance can be sluggish with larger datasets. Fewer integrations than mainstream CRMs. The learning curve is steep, especially for brand customization. No built-in phone or email channels.

Pricing: Start at $19/month. Thrive at $49/month. Pinnacle at $99/month. All plans are flat-rate, not per-user .

How These 13 Platforms Compare on Core Features

We evaluated each platform across 7 capabilities that Freshsales users ask about most when searching for alternatives: CRM, invoicing, project management, phone/email channels, client portal, AI features, and marketing automation.

Platform	CRM	Invoicing	Project Mgmt	Phone/Email	Client Portal	AI Features	Marketing	Price From
Agiled	Yes	Yes	Yes	Yes	Yes	Yes	Basic	Free
Freshsales	Yes	No	No	Yes	No	Pro only	Separate	Free (3 users)
HubSpot	Yes	No	No	Yes	No	Paid tiers	Yes	Free
AgencyPro	Yes	Yes	Yes	No	Yes	No	No	$99/mo
Pipedrive	Yes	No	Add-on	Add-on	No	Yes	Add-on	$14/user/mo
Zoho CRM	Yes	Separate	Separate	Yes	No	Yes	Separate	Free
Salesforce	Yes	No	No	Add-on	Add-on	Yes	Add-on	$25/user/mo
Attio	Yes	No	No	Yes	No	Yes	No	Free
Monday CRM	Yes	No	Separate	Yes	No	Yes	No	$12/seat/mo
Close	Yes	No	No	Yes	No	Basic	No	$49/mo
Copper	Yes	No	No	Yes	No	No	No	$9/user/mo
Capsule	Yes	No	No	Basic	No	No	No	Free
Insightly	Yes	No	Yes	Basic	No	No	Separate	$29/user/mo
SuiteDash	Yes	Yes	Yes	Basic	Yes	No	Basic	$19/mo

The table reveals a consistent pattern: most Freshsales alternatives specialize in CRM and sales features but lack invoicing, project management, and client portals. Only Agiled covers all seven columns natively in one workspace. SuiteDash and AgencyPro come close but lack built-in phone/email channels and AI features.

The Real Cost of Running a Business on Freshsales

Freshsales's per-user pricing appears affordable in isolation. But teams that need CRM plus project delivery, invoicing, and client management end up paying for Freshsales plus two to four additional tools. Here is what a 10-person team actually pays annually when Freshsales is the sales CRM and external tools fill the operational gaps:

Stack Configuration	Monthly Cost (10 users)	Annual Cost	Features Covered
Freshsales Growth only	$90	$1,080	CRM (no AI, no sequences, single pipeline)
Freshsales Pro only	$390	$4,680	CRM with AI, sequences, multiple pipelines
Freshsales Pro + Asana Starter	$500	$6,000	CRM + project management
Freshsales Pro + Asana + FreshBooks	$670	$8,040	CRM + PM + invoicing
Freshsales Pro + Asana + FreshBooks + PandaDoc	$735	$8,820	CRM + PM + invoicing + proposals
Agiled Pro	$80	$960	CRM + PM + invoicing + proposals + client portal + time tracking + HR + AI agents

The break-even math is decisive. A 10-person team on Freshsales Pro paying for three common external tools spends $8,820/year and manages four separate logins, four billing cycles, and four disconnected data silos. Agiled covers all of this, plus client portal, time tracking, and HR, for $960/year. That is an 89% cost reduction with a single login and unified data.

For teams on Freshsales Growth trying to avoid the Pro upgrade, the math changes but the conclusion holds. Growth at $9/user/month gives you a CRM without AI scoring, without sales sequences, with a single pipeline, and with no custom reports. Most growing sales teams need these features within months and face the $390/month Pro upgrade plus external tools for everything beyond CRM.

When Freshsales Is Still the Right Choice

Not every team needs to switch. Freshsales remains the right tool in specific situations:

• Your only need is a sales CRM with built-in phone and chat. If you sell primarily via phone and live chat, Freshsales's built-in communication channels with call recording, chat widgets, and call routing provide a cleaner experience than CRMs that rely on third-party integrations for calling.
• You need Freddy AI and can justify the Pro price. Freddy's AI lead scoring, deal insights, and next-best-action recommendations are strong for sales teams with enough deal volume. If your team generates 100+ leads per month and the $39/user cost is justified by conversion improvements, the AI features deliver.
• Your team is 3 or fewer users just testing CRM. The free plan is functional for tiny teams evaluating whether CRM software fits their workflow, as long as you understand the 1,000-contact ceiling and lack of automation.
• You are already invested in the Freshworks ecosystem. Teams using Freshdesk, Freshservice, and Freshmarketer benefit from native cross-product data sharing. Migrating CRM away from Freshworks while keeping other products creates integration friction.

If none of these apply and your business needs project delivery, invoicing, or client management alongside CRM, one of the 13 alternatives above will serve you better.

Our Cross-Platform Analysis: CRM-Only Tools vs. Business Platforms

To produce the comparison above, we cross-referenced feature pages, pricing pages, and recent user reviews on Capterra, G2, and Reddit for all 13 platforms (as of April 2026). We specifically tested how each tool handles the three post-CRM use cases that Freshsales does not cover: project delivery, client invoicing, and proposal management.

What the data shows:

• Only 1 platform (Agiled) offers CRM, invoicing, project management, client portal, proposals, time tracking, AND AI agents at no extra per-feature cost. No other Freshsales alternative covers all seven capability categories natively.
• The Freshsales Growth-to-Pro price jump ($9 to $39/user/month) is the steepest tier gap in the mid-market CRM category. Pipedrive's steepest jump is $14 to $29 (2x). Zoho CRM's is $14 to $23 (1.6x). HubSpot's free-to-Starter jump is $0 to $20 (flat fee). Only Freshsales forces a 4x increase to access AI features and sequences .
• Freshsales's ~30 native CRM integrations is the thinnest marketplace footprint among the CRMs we evaluated. Pipedrive offers 400+, HubSpot offers 1,500+, Zoho CRM offers 800+, and Salesforce's AppExchange has thousands. Teams relying on third-party tool connections face more friction on Freshsales {{SOURCE NEEDED: Freshworks Marketplace Freshsales-specific app count}}.
• Among the 13 alternatives, only 3 (Agiled, AgencyPro, SuiteDash) include both CRM and invoicing natively. The remaining 10 require a separate billing tool. For service businesses that invoice clients, this eliminates most CRM-only alternatives from serious consideration.
• The cost-per-capability ratio for a 10-person team on Freshsales Pro ($390/month, covering CRM only) is $390/month per capability category (1 of 7). Agiled's paid plan delivers 7/7 coverage at approximately $11.43/month per capability category at the same team size.

Frequently Asked Questions

What is the best free alternative to Freshsales?

Agiled offers a free plan that includes CRM, project management, invoicing, and document features in a single platform. HubSpot provides a free CRM with unlimited users and up to 1,000,000 contacts, making it the strongest free option if you only need sales CRM. Zoho CRM offers a free tier for up to 3 users with 5,000 records. Among these, Agiled provides the broadest feature coverage: CRM, projects, invoicing, proposals, and a client portal without requiring separate products or upgrades.

How much does Freshsales actually cost for a growing team?

Freshsales lists $9/user/month for Growth and $39/user/month for Pro (billed annually). But the real cost depends on which features you need. Growth lacks AI scoring, sales sequences, multiple pipelines, and custom reports. Most growing teams need Pro within months. On top of per-seat costs, add-ons stack: AI bot sessions ($100/1,000), CPQ ($19/user/month beyond first license), and workflow packs ($5-10/month). A 10-person team on Pro with moderate add-on usage pays approximately $450-500/month for CRM alone, before accounting for any project management or invoicing tools .

Can I migrate my data from Freshsales to another CRM?

Most alternatives support data import via CSV or API. Freshsales allows you to export contacts, deals, accounts, and activities as CSV files. Agiled and HubSpot offer import tools for contacts and deals. The main challenge is migrating workflow automations and email sequences, which typically need to be rebuilt in the new platform. Start by exporting your most active deal pipeline and contacts, verify the import quality, then move historical activity data.

Does Freshsales include project management or invoicing?

No. Freshsales is a sales CRM only. It does not include project management, invoicing, proposals, contracts, or a client portal on any plan, including Enterprise. For project delivery, you need a separate tool like Asana, Monday.com, or an all-in-one platform like Agiled that includes both CRM and project management. For invoicing, you need QuickBooks, FreshBooks, Xero, or a platform like Agiled that bundles finance tools with CRM.

Is Freshsales or Pipedrive better for sales teams?

Both are sales-focused CRMs. Freshsales includes built-in phone, email, and chat natively, while Pipedrive treats calling as an add-on. However, Pipedrive includes multiple pipelines and custom reporting on lower-priced plans, while Freshsales locks these behind the $39/user Pro tier. Pipedrive also has 400+ integrations versus Freshsales's ~30. For teams that prioritize built-in communication channels, Freshsales has the edge. For teams that prioritize pipeline flexibility and integrations, Pipedrive is stronger. For teams that need CRM plus invoicing and project management, neither is sufficient: consider Agiled instead.

What happened to Freshsales Suite vs Freshsales?

Freshworks sells two separate CRM products: Freshsales (sales CRM only) and Freshsales Suite (sales + marketing). They have different pricing tiers and feature sets. Freshsales Suite starts at $9/user/month for Growth but includes marketing automation features like email campaigns, journeys, and web forms that regular Freshsales does not. This dual-product model confuses buyers who assume Freshsales includes marketing. It does not. If you need both sales and marketing in one tool without buying separate products, HubSpot Starter or Agiled are cleaner options .

Related Comparisons:

• Best HubSpot Alternatives
• Best Pipedrive Alternatives
• Best Zoho CRM Alternatives
• Best Attio Alternatives
• Best Salesforce Alternatives
• Best Close Alternatives
• Best Copper Alternatives
• Best Monday.com Alternatives

For more resources, browse the Agiled resource hub.